To request a repair or replacement under warranty, follow these steps:

1. Check if your Nuwa Pen is eligible

   • Your Nuwa Pen must be within the two-year warranty period.

   • The issue must be covered under warranty (e.g., manufacturing defects, faulty battery, charging issues). Read more here.

2. Gather your details

   • Your order number

   • The serial number of your Nuwa Pen

   • A description of the issue, including any troubleshooting steps you’ve tried

   • If possible, photos or videos (Loom, Google Drive) showing the problem

3. Contact Customer Support

   • Email team@nuwapen.com with the above details.

   • Our team will assess the issue and provide next steps, which may include additional troubleshooting.

4. Send in your Nuwa Pen (if required)

   • If a repair or replacement is needed, we’ll provide shipping instructions.

   • Customers are responsible for shipping costs unless local consumer laws state otherwise.

5. Receive your repaired or replacement device

   • Once received, we will inspect the device and either repair or replace it.

   • If a replacement is issued, you’ll receive a like-new device of the same model.

For further assistance, contact team@nuwapen.com.