The Nuwa Pen Warranty covers defects in materials and workmanship under normal use for two years from the shipment date. If your Nuwa Pen or its accessories develop a manufacturing defect within this period, we will repair or replace the product free of charge.

What is covered?

✔ Manufacturing defects in the Nuwa Pen or Charging Case

✔ Battery issues not caused by normal wear and tear

✔ Defective components, such as internal sensors or charging connectors

What is not covered?

✘ Normal wear and tear, including cosmetic damage (scratches, dents)

✘ Damage caused by accidents, misuse, improper maintenance, or unauthorized repairs

✘ Liquid damage (Nuwa Pen is not waterproof)

✘ Lost or stolen devices

If you believe your Nuwa Pen has a defect covered under warranty, contact us at team@nuwapen.com with your order number and serial number to start a warranty claim. Depending on the issue, we may provide troubleshooting steps before processing a replacement or repair.

This warranty follows EU consumer protection laws, meaning additional rights may apply depending on your country.