To request a return, please email our Customer Care Team at team@nuwapen.com with the following details: Your order number and the serial number of your Nuwa Pen.Please note that all return requests are assessed by our human support team to determine eligibility for a refund or exchange. Final sale items are not eligible for returns and will be clearly marked on the product page.For further assistance, contact <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:team@nuwapen.com">team@nuwapen.com</a> or consult our <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://nuwapen.com/policies/refund-policy">refund policy</a>.

How do I request a return?

Out of the box, Nuwa Pen is incredibly easy to use. If you want to get the most out of every feature, you've come to the right place.

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Marc Tuinier

Everything you need to set up and get starting using your Nuwa Pen.

Getting Started

A step-by-step guide to setting up your Nuwa Pen from the moment you take it out of the box.

Unboxing & Setup

What’s included in the Nuwa Pen package?

How do I set up my Nuwa Pen for the first time?

How do I install the Nuwa Pen app?

How do I pair my Nuwa Pen with my device?

Thanks for being one of the first to set up your Nuwa Pen. Most setup problems come down to a permission that didn't take or a Bluetooth connection that needs a clean start, and almost all of them clear with the same quick reset.

What are the solutions when faced during onboarding issues?

Can I download a copy of the guide or manual?

Learn how Nuwa Pen works, what paper to use, and how to sync and update your device.

Basic Usage

Learn how to optimize your writing style for the best Nuwa Pen experience with simple tips on positioning, visibility, and consistency.

How do I master my Nuwa Pen?

How does the Nuwa Pen work?

What kind of paper can I use with the Nuwa Pen?

How do I know if my Nuwa Pen is working correctly?

How do I sync my handwritten notes to my phone?

How do I replace the ink cartridge?

How do I clean the camera lens?

How do I update Nuwa Pen?

How does Nuwa Pen work in low light?

Manage your Nuwa Pen account, change settings, and personalize your experience.

Account Settings

How do I create a Nuwa Pen account?

How do I change the name of my Nuwa Pen?

How do I reset my password?

How do I delete my account?

Can I connect multiple pens to the same Nuwa account?

Quick fixes for technical problems with your Nuwa Pen.

Troubleshooting

Fix problems related to notes not appearing or getting stuck in processing.

Data & Note Syncing Issues

My Nuwa Pen is stuck on “Receiving.” What do I do?

My Nuwa Pen is stuck on “Transcribing.” What should I do?

Troubleshooting when the Nuwa+ app says Bluetooth is off.

The app tells me that Bluetooth is off, but it is on. What do I do?

Improve handwriting recognition and troubleshoot stroke accuracy.

Digitization & Writing Issues

Why is my Nuwa Pen not capturing my handwriting consistently?

Why is my Nuwa Pen transcribing my handwriting incorrectly?

Reporting a note helps us improve the accuracy of your digital copies. We'd love reports on both good and bad notes — every submission helps us better understand your handwriting style and refine our algorithms.

How do I report a note?

Resolve charging failures, short battery life, and LED warnings.

Battery & Charging Issues

When you wave your pen around, the light at the end should be breathing Sky Blue. If this isn't the case, or your app is showing 0%, or your pen isn't going beyond 5%, 7% or 9%, then "Houston, we have a problem." We need to do a full discharge.

My Nuwa Pen isn't showing a blue light or charge?

My Nuwa Pen isn’t charging–what do I do?

Learn how to reset your Nuwa Pen and maintain it properly.

Physical Issues & Maintenance

Where do I find my serial number?

Is my Nuwa Pen waterproof?

If your Nuwa Pen is not showing up in your list of device, or the light is blinking red, this is where you need to be in order to reset your device.

How do I reset my Nuwa Pen?

Your pen uses three small cameras at the tip to capture everything you write. For your writing to be recorded accurately, all three cameras need a clear, unobstructed view of the paper.

How do I know if my cameras are blocked?

Learn how to make the most of every feature in your Nuwa Pen.

Features and Functionality

Explore how Nuwa Pen captures and converts handwriting into digital text.

Handwriting & Digitization

Can Nuwa Pen recognize different handwriting styles?

How do I export my notes?

Which languages are available for text conversion?

Can Nuwa Pen learn my handwriting over time?

Does Nuwa Pen support handwritten mathematical equations or symbols?

How do I convert handwritten notes to text?

To organize your notes and canvases with Nuwa Pen.

Organization

How do I create or delete an Infinite Canvas?

How can I archive or delete a note I wrote?

Unlock smart features like calendar syncing and app integrations.

Augmented Notes & Integrations

What integrations are available (Notion, Evernote, ToDoist, etc.)?

Can I sync my handwritten notes directly to an integrated app?

What are Augmented Notes and why are they useful?

How can I add calendar events and contact details from my notes?

The Nuwa Pen AI Connector lets you connect your handwritten notes to AI assistants like Claude and ChatGPT. Once connected, you can ask the AI to recall what you wrote, search across notebooks, and get structured summaries — all without leaving the conversation.

Nuwa Pen AI Connector (MCP)

Understand where your notes are stored and how to access them anytime.

Cloud & Storage

How much storage does the Nuwa Pen have?

Does Nuwa Pen store notes locally if I’m not connected to the app?

Which export options are available?

Where are Nuwa Pen’s cloud servers located?

Get details on battery life, charging times, and how to maximize usage.

Battery & Charging

Learn how long it takes to charge the Nuwa Pen and its case, including quick-use charging times.

How long does charging take?

How do I charge my Nuwa Pen?

How do I check the battery status of my Nuwa Pen?

How long does the battery last?

Decode the different LED colors and their meanings.

LED Indicator Guide

How do I know if my Nuwa Pen (and case) is charging?

The Nuwa Pen and its charging case use LED indicators to show different statuses. Here is a breakdown of what each LED color means for both the pen and the case.

What do the different LED colors mean?

Future Features & Roadmap

Planned Features & Improvements

Is Nuwa Pen HIPAA compliant?

Can Nuwa Pen recognize different languages?

Will there be more integrations in the future?


Will Nuwa Pen support different ink colors?

Share your ideas for new features and integrations.

Suggest a Feature

Have an idea for a new feature? Click here to let us know. 

All the details about pre-orders, shipping, and payments.

Orders and Shipping

Learn about accepted payment methods, fees, and international taxes.

Payment & Taxes

What payment methods do you accept?

Does the price include VAT or other duties?

Manage your order, request changes, or process a refund.

Order Modifications & Cancellations

Can I cancel my pre-order?

How do I modify my order?

Information on purchasing, shipping timelines, and stock updates.

Pre-orders & Availability

Where can I buy Nuwa Pen?

Here's the latest Nuwa Pen shipping timeline & updates.

When will my Nuwa Pen ship?

Can I change my shipping address after ordering?

Hilde Wagenaar

Guarantees and policies for returns and repairs.

Returns & Warranty

Find out how to return your Nuwa Pen within the policy window.

Returns

If you already linked Nuwa Pen with your account but would like to return the Pen, delinking the Nuwa Pen prior to returning will speed up the refund process. Here's how to do it: 

How do I delink my Nuwa Pen before returning?

Understand what’s covered under warranty and how to request a replacement.

Warranty & Repairs

What does the Nuwa Pen warranty cover?

How do I request a repair or replacement?

How do I check if my Nuwa Pen is still under warranty?

Contact Us

Contact our team via email or support channels.

How do I email you?

Where are you located?

How can I stay up to date with your developments?

Get in touch if you’re interested in partnering or investing.

I am interested in investing, how do I get in touch?

Sometimes you need an extra pair of hands to troubleshoot, and that's where our one-on-one video support comes in. Here's how to get ready.