To check if your Nuwa Pen is still under warranty, follow these steps:

1. Check your shipment date

   • The Nuwa Pen warranty lasts for two years from the shipment date (not the purchase date).

   • If your pen was shipped within the last 24 months, it is still covered.

2. Find your order details

   • Look for your shipping confirmation email or check your order history on our website.

3. Check your serial number

   • The serial number is located on your Nuwa Pen and can also be found in the Nuwa Pen app under settings. Read more here.

4. Contact Customer Support

   • If you’re unsure, email team@nuwapen.com with:

   • Your order number

   • Your Nuwa Pen serial number

   • Our team will verify your warranty status and let you know if your device is eligible for repair or replacement.

If your warranty has expired, we can still offer repair and replacement options—contact us for further details at team@nuwapen.com.