How do I report a note?

Video walkthrough

Before you start

Make sure your Nuwa Pen app is updated to the latest version. Note Report 2.0 is available from app version 0.6.12 onwards.

Steps

1. Open the note you want to report

Tap the canvas to select a note. Select the note. Then tap the Report button in the top-right corner of the screen.

2. Review what will be sent

You'll see a summary of the information that will be shared, including:

• Images the pen recorded during writing

• Sensor data captured by the pen

3. Agree and continue

Tap Agree and continue to proceed with the report. No information is sent until you confirm.

4. Rate the note

Choose whether the note is good or bad based on how accurately it reflects what you wrote.

5. Mark anything that looks off

Use the annotation tools to highlight anything that doesn't look right — spacing between letters, misread characters, anything that differs from what you actually wrote. You can circle, dash, or highlight any area freely.

6. Show us what you wrote

Enter what you actually wrote in the provided field. This helps our machine learning model learn your handwriting style and improve accuracy over time.

7. Add optional writing context

Tap Next to reach the optional details screen. Here you can share anything about your writing style or environment, such as:

• How you hold your pen (grip style, pressure, shaky or firm hand)

• The surface you were writing on (notebook, loose paper, desk, etc.)

• Any other context that might be relevant

This field is free-form and completely optional, but even a short note goes a long way.

8. Add a photo of your original handwriting

This step is especially helpful for bad notes. Tap Add picture and take a photo of what you actually wrote on paper. We use this to map your physical handwriting against the digital copy and pinpoint exactly where the algorithm went wrong.

9. Submit your report

Tap Report to send. It may take a couple of seconds, and then you'll see a green checkmark confirming your report has been received. That's it — thank you for helping us improve Nuwa Pen.

Tips

• Report good notes too. Positive examples are just as valuable as negative ones. They help us understand what accurate recognition looks like for your specific handwriting.

• Be as specific as you can. The more detail you provide in the annotation and context steps, the more useful your report is to our team.

• You can report any note at any time. There's no limit on how many notes you can report.

Still need help?

If you run into any issues while submitting a report, contact us at support@nuwapen.com.